Account Programme Manager

Role: Account Programme Manager (Permanent role)
Industry: Aerospace
Location: Southern Berkshire, UK
Salary: From c. £45,000+ depending on experience

My client manages component repair services as well as component warranties for their clients, ensuring costs to clients are closely controlled.

As an Account Programme Manager, the successful candidate will oversee the management of all component repairs from beginning to end. You’ll manage customer accounts in-line with contractual commitments and ensure KPIs are met or exceeded.

You will act as the key interface between your customers and your internal support teams, ensuring strong and lasting relationships are built and maintained.

Main Responsibilities:

• Manage the service delivery of the company’s internal teams and ensure customer requirements are responded to efficiently.
• Develop & present Customer Performance Reports during Customer Program Reviews.
• Support the Sales and Business Development Team during the onboarding of new customers.

• Continuous review of processes and procedures to ensure customer satisfaction is maximised.
• Provide support, as required, for new sales activities including; market data, tailoring of sales presentations, evaluation of customer historical data, development of customer proposals and contract negotiations
• Project lead the implementation and development of customer accounts.
• Work with customers to define and agree processes and procedures including IT specifications (tailoring of systems and data feed interfaces with customer).

• Undertake on-site customers meetings to review implementation programme.
• Develop customer relationships and service delivery.
• Monitor and maintain revenue forecasts for each customer.
• Hold regular reviews with internal support teams, identifying any service shortfalls against internal or customer KPIs, put in place remedial actions, and ensure service levels are recovered satisfactorily.

• Provide day to day operational interface to the customer, as required.
• Adopt and initiate continuous improvement initiatives.
• Work alongside the Senior Leadership Team towards the development of company strategy.

Ideal Candidate Profile:

• A graduate in a Management or Engineering discipline is preferred and/or proven customer facing project management experience in a similar environment.
• Good communication and relationship building skills, working to achieve company goals through both customer and internal relationships.
• Strong I.T. skills in MS Excel and preferably MS Access, with the ability to quickly pick up bespoke systems.
• Good numeracy, analytical skills and conflict resolution skills.
• Able to prioritise issues and manage available time and resources
• Able to understand, map and communicate business rules and working processes.
• Works well under pressure with a customer service focus.
• Sound understanding of KPI development and use.
• Demonstrable leadership qualities.
• Flexible to travel, dependent upon customer requirements.

Additional Information:

• Candidates must already hold the right to live and work in the UK prior to application. No sponsorships are available, either now or in the future.
• Initially 100% office based. After probation, there may an opportunity to WFH for 2 days per week.
• Mon-Fri. 37 hours per week.
• Free onsite parking

If you are interested in applying for this position and you meet the requirements, please apply immediately.

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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