Cargo Operations & Customer Service Executive

My client is looking for a Cargo Operations & Customer Service Executive to join them on a permanent basis.

As the Cargo Operations & Customer Service Executive, you will be responsible for ensuring all bookings are made accurately and in a timely manner, in line with customer requirements. The role will also involve providing competitive quotations, maintaining accurate records, developing relationships with customers and suppliers, and supporting the commercial growth of the business through new and existing client opportunities.

Role: Cargo Operations & Customer Service Executive
Salary: On Application
Contract: Permanent, Monday-Friday, 40 hours per week
Location: Bucharest

Responsibilities

• Maintain accurate records of all company shipments, booking cargo according to client requirements and monitoring shipments throughout the entire transportation process.
• Identify and arrange the most suitable road transportation solutions based on customer requirements.
• Liaise with road transport companies throughout the shipment process, from loading through to airport delivery, to minimise delays and ensure smooth operations.
• Contact trucking providers to obtain competitive quotations and coordinate transportation arrangements with drivers.
• Provide accurate and timely quotations to customers and prospective clients.
• Verify transportation costs, issue invoices to clients, monitor outstanding payments and follow up on overdue accounts where required.
• Maintain regular communication with clients and prospective clients via email, telephone and, where appropriate, on-site visits.
• Support the development of new business opportunities by contacting prospective clients, submitting offers, negotiating terms, concluding agreements and supporting contract execution.
• Keep up to date with competitor activity and analyse the strengths and weaknesses of competing products and services.
• Support the preparation of promotional plans for the products and services of represented airlines, identifying effective promotional opportunities.
• Maintain confidentiality of all information, data and documentation accessed during the course of duties.
• Comply with company policies, internal regulations and applicable legislation.
• Undertake any other reasonable duties within the scope of the role as required by the company.

Experience & Skills

• Previous freight forwarding or cargo airline experience.
• High attention to detail and accuracy.
• Experience using different booking platforms, alongside strong Microsoft Office skills.
• Able to adapt, remain flexible and resilient in a dynamic environment.
• Strong communication and relationship-building skills.
• Commercially aware, with the ability to identify opportunities and develop customer relationships.

Behaviours & Competencies

• Captures and shares knowledge and experiences to improve future outcomes.
• Proactively builds effective relationships with internal and external stakeholders.
• Communicates authentically, building trust and cohesion within the team and with peers.
• Respects and values differences, leveraging diverse perspectives to improve business outcomes.
• Empowers teams and peers by promoting accountability.
• Holds themselves and others to high standards of performance, continuously raising the bar.
• Drives, promotes and role-models collaboration across functions and teams.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry’s best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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