Customer Service Administrator

My client is looking for an office based Customer Service Administrator to join on them on a permanent basis.
As a Customer Service Administrator, you will be responsible for delivering the best service possible to the assigned customer portfolio at every stage of the order, as well as supporting the Sales team to ensure commercial success.

Role: Customer Service Assistant – Permanent Role
Pay: £24,000 per annum PAYE
Location: Esher, Surrey (or Derby)

Hours: 37.5 hours working per week (7.5 hour day between the hours of 08:00 – 18:00); This can be hybrid i.e. in the office 3 days per week and 2 days working from home if wanted.
Applicants must hold the right to work in the UK with no restrictions. No sponsorships are provided.

Benefits:

• 25 days holiday (reserving 3 for time between Christmas and New Year)
• Contributory pension scheme
• Critical Illness cover
• Income Protection
• Death in service
• Health cashplan Scheme

Job Profile

• Daily management of the assigned customers’ orderbooks, monitoring orders and verifying deliveries.
• Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates.
• Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff (Quality& Compliance, Finance, Operations, etc.)
• Ensure daily communication with the Sales team.
• To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.

Skills/Experience Required
Technical Skills

• Advanced knowledge of the MS Office suite, Excel in particular (e.g. Pivot tables & VLookups)
• Strong communication skills via telephone & email.
• Strong problem-solving skills

Analytical skills

• Accuracy
• Teamwork

Education & Training

• GCSEs including Maths and English or the equivalent.
• Further education would be advantageous.
• Previous relevant working related experience
• Language skills: Fluent in written & verbal English. A second language is a plus.

If you are interested in applying for this position and you meet the requirements, please apply immediately.

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