Customer Service Assistant

My client is looking for Customer Service Assistant to join on them on a permanent basis. As a Customer Service Assistant, you will be responsible for delivering the best service possible to the assigned customer portfolio at every stage of the order, as well as supporting the Sales team according to Company procedures, being aware of the relevance of this area for commercial success.

Role: Customer Service Assistant – Permanent Role
Pay: £24,000 per annum PAYE
Location: Esher, Surrey
Hours: 37.5 hours working per week (7.5 hour day between the hours of 08:00 – 18:00); This can be hybrid i.e. in the office 3 days per week and 2 days working from home if wanted.

Right to work in the UK with no restrictions

Benefits:

• 25 days holiday (reserving 3 for time between Christmas and New Year)
• Contributory pension scheme
• Critical Illness cover
• Income Protection
• Death in service
• Health cashplan Scheme

Job Profile

• Daily management of the assigned customers’ orderbook, cooperating with the Sales team by monitoring orders and by verifying deliveries, according to the targets assigned by the Customer Service Leader.
• Build a sustainable relationship with the customer, providing all the necessary information about both the product and the orders/contracts, including possible updates, but also offering the proper support and ensuring resolution to customers’ complaints.
• Proactively handle customers’ complaints by communicating with the Customer Service Leader and other departments staff (Quality& Compliance, Finance, Operations, etc.)
• Ensure daily communication with the Sales team so that the commercial strategy between Sales and Customer Service is aligned.
• To undertake, as directed, any other duties as may be commensurate with the overall efficient running of the Company.

Skills/Experience Required
Technical Skills

• Advanced knowledge of the MS Office suite, Excel in particular.
• Strong communication skills
• Strong problem-solving skills

Analytical skills

• Accuracy
• Teamwork

Organisational Skills

• Cross-functional integration
• Employee engagement
• Change management
• Organisational adaptation

Education & Training

GCSE’s including Maths and English. Further education would be advantageous.

Previous working related experience

Language skills: English. A second language is a plus.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry’s best-known companies who demand the highest standard of applicants.
Due to the number of applications, we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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