Customer Service Parts Specialist

Hayes, London

Full Time

From per


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My client is looking for a Customer Service Parts Specialist to join on them on a Permanent position. As a Customer Service Parts Specialist, you will be responsible for being first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.

Role: Customer Service Parts Specialist – Permanent Role
Pay: From £28,200 per annum PAYE
Location: West London
Hours: Monday to Friday 40 hours per week
Candidate must have the right to live and work in the UK unrestricted
Competitive Salary Package
Discretionary Bonus Scheme
Discounted Flight Benefits
Reduced Gym Membership, Retail and Hotel Discounts
Seasonal Company Benefits

Job Profile
The Customer Service Specialist for the Product Line Parts supports operational fulfilment of Business Projects
such as:

  • Single Component Maintenance (Parts MRO);
  • AOG Solutions & Mobile Landing Gear Service (On-Wing support);
  • Single Component Sales;
  • Other special projects or new business opportunities as required.
  • Customer Service Specialist provides outstanding customer service to our external customers and represents the voice of the customers internally.
  • The Customer Service Specialist is the first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.
  • The Customer Service Specialist works closely with the Parts Solution Manager and other business stakeholders to support internal and external queries on a day-to-day basis to ensure complete Business Project fulfilment with superior results in customer satisfaction.
  • The main objectives for this role are timely and accurate communication internally and externally ensuring the highest levels of internal and external customer satisfactions and supporting profitability targets of the Business Projects.
  • Communication & Relationship Management (Internal & External)
  • Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
  • Be primary point of contact between internal and external customers for Business Projects.
  • Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt and timely basis.
  • Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders.
  • Perform daily routine customer follow up regarding their existing Business Projects.
  • Update and maintain database systems and quote logs.
  • Attend and participate in Production/Operation meetings as necessary. Provide customer requirements to related internal stakeholders.
  • Proactively prepare and send to customer status reports of their Business Projects. Coordinate schedules with customers and provide delivery updates.
  • Coordinate and manage logistics tasks to ensure customer requests for any shipping instructions are met.
  • Follow-up with customer and provide shipping details.
  • Manage customer warranty claims.
  • Successfully manage difficult situations and resolution of issues/problems without supervision.
  • Analyse customer complaints and provide appropriate actions.
  • Develop and maintain external customer relationship, organize customer meetings and customer visits.
  • Develop and maintain internal customer relationship. In particular with production, engineering, finance, quality, stores and logistics colleagues.
  • Record frequently escalated topics and analyse areas for improvement.
  • Take initiatives for process improvements.
  • Perform other duties as required by business needs.
  • All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures

Skills/Experience Required

  • Must have strong written and oral communication skills
  • Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence.
  • Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.).
  • Experience of multi-tasking and relationship building skills.
  • Self-motivated with strong, adaptable, consultative selling skills
  • Self-motivated, driven and ambitious.
  • Representational abilities in terms of corporate/commercial awareness – face to face contact.
  • Ability to work under pressure and to tight deadlines.
  • Analytical and flexible approach to work.
  • Basic understanding of different cultures.
  • Ability to work in a proficient manner when faced with difficult situations
  • Innovative approach to management skills

Education & Training

  • Experience in the Aerospace industry desirable.
  • Previous experience in Customer Service role.
  • Organisational talent, high own initiative, high conflict ability and analytical skills

    If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation
    Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry’s best-known companies who demand the highest standard of applicants.
    Due to the number of applications, we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
    “Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow!”

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