Customer Support Manager

On behalf of our client, we are seeking a Customer Support Manager to join on a permanent basis. As the Customer Support Manager, you will be responsible for communicating between both the business and customer in relation to all Part 145 maintenance services.

Role: Customer Support Manager
Salary: On Application
Location: Farnborough

Responsibilities

• Fully adhere to and support the Company Values and Objectives in Customer excellence.
• Responsible for all aspects of customer interface and relations throughout the project cycle, ensuring that customer service level agreements are met
• Liaise internally about maintenance slots and production planning, ensuring that the incoming conditions, warranty, and service programs are specified
• Liaise with the customer daily on progress and issues whilst the aircraft is at TMSF and any follow up enquires
• Maintain databases containing customer and aircraft details using TMS systems
• Support the TMS / Dassault Management in sales and marketing activities as required
• Provide reports and KPI status updates to customers and TMS Management as required
• Manage the book / billed profit and loss process for TMSF projects through continual management and control of customer work approvals

Education and Experience:

• • 5 years or more experience in Customer facing or Customer Support positions, preferably aviation and / or technical related
  • Understanding of Part 145 and Part M requirements advantageous
  • Self-driven and results orientated with a clear focus on safety and quality

· Ability to negotiate and reach compromise, proactive, problem-solving ability

• • Excellent communication skills – face to face and telephone – and written communication skills
  • Enthusiastic individual and passionate about customer service

· Flexible and able to manage varying demands and workloads
· Able to understand technical issues: interpret regulatory and technical data
· Trustworthy, professional and discrete.
· Fluent in English
· Computer literate (Word, Excel, PowerPoint, Outlook) & numerical skills
· Understanding of luxury industry customers’ needs and priorities

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry’s best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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