Operation Supervisor

My client is looking for an Operations Supervisor to join them on a permanent basis. As the Operations Supervisor you will be accountable for the day to day running and 24/7 operational of the ground operations department. As the Operations Supervisor you will ensure the team are effectively meeting the requirements of the flying schedule whilst providing excellent customer service.

Role: Operations Supervisor
Salary: Competitive
Contract: Permanent, Monday – Friday 9 – 5.30pm
Location: Gatwick

Responsibilities: –

• The efficient administration of the Operations Department in all aspects including the organisation, efficiency, welfare and discipline of operations team members.
• The coordination and scheduling of departmental resources to ensure optimum deployment and efficient use of all resources, including but not limited to personnel.
• Providing training where appropriate to meet current and future business requirements of the department.
• Assistance in the development and implementation/adherence of Operational procedures and processes.
• Effective monitoring and motivation of team members through coaching and communication, goal setting and performance management.
• Production and reporting of key operational statistics and performance indicators for senior management purposes where requested.
• Direct client liaison where required to both internal and external clients/stakeholders representing the company in the appropriate manner.
• The efficient scheduling of aircraft, in liaison with the commercial and charter sales departments to ensure that aircraft utilisation, punctuality, maintenance and finance needs are met.
• Liaising with the commercial team to identify recovery plans if required after a delay/AOG etc.

Required skills, Experience and Competencies:

• A proven background in an Operations/Logistics/Customer service environment to deliver exceptional service levels.
• A passion for both aviation and service delivery with knowledge of working in a highly-regulated industry.
• A strong understanding of the commercial principles underpinning the core business requirement and a demonstrated ability to exercise commercial judgment in line with operational objectives.
• Proven ability to effectively lead, manage and motivate a team/colleague.
• Ensuring highest levels of department productivity.

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

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