Supporting MRO & Sales Executive

Overview

We are looking for someone enthusiastic to join a rapidly growing busy environment. The candidate must be enthusiastic, with a keen attitude for career progression, they must have the ability to multi task, with a tenacious work ethic and an ability to work in a team, with the ability to meet targets and customer needs. A good telephone manner is required, as well as Microsoft office suite knowledge / experience being essential.

About:

Discover the pinnacle of aircraft component repair expertise with a newly revitalized workshop. As we spread our wings, we’re proud to set our sights on becoming the UK’s leading aircraft component repair workshop.

Certified Excellence: CAA/EASA/FAA 145 Approvals
Rest easy knowing your aircraft components are in the hands of experts. Our workshop boasts the coveted approvals from CAA, EASA, and FAA, ensuring the highest standards of safety and quality.

Specialized Focus: Landing Gears and Lower Fuselage Components
Precision matters. We specialize in the intricate testing, repair, and overhaul of commercial aircraft components, with a dedicated focus on landing gear/undercarriage components. Your aircraft deserves the best, and we deliver nothing less.

25+ Years of Proven Excellence in Aviation
Our rich history spans over 25+ years, a testament to our unwavering commitment to excellence. Join a legacy of satisfied clients who trust us for their aircraft component repair needs.
With a history spanning over 25+ years, they have an excellent reputation across industry.

Requirements:

• 1+ years sales and/or customer service.
• Experience within an EASA/CAA/FAA 145 organisation or an aircraft component broker/supplier – desirable.
• Quantum software experience – desirable.
• Exceptional communication skills.
• Tenacious mindset and personality.

Main Duties and Responsibilities
The duties and responsibilities listed below may be subject to increase or change to suite the business requirements

• General customer service administration requirements
• Answering and processing customer calls and general email enquiries
• Raising and processing of customer quotations
• Raising and processing of customer status reports
• Raising and processing internal repair order
• Liaising with workshop to provide customer with order updates
• Monitoring aged customer orders
• Raising and processing vendor purchase orders
• Helping process of consumable parts sales
• General office administration
• Managing and processing trace Queries & Core Returns
• Managing Exchange Late Fee’s process and requirement